FAQ
Q: How long does shipping take?
All orders are processed within 1ā2 business days (excluding Sundays and holidays).
Once your order has been shipped, delivery times typically are:
- Domestic orders: 2ā8 business days
(Depending on the delivery mode you select)
Delivery times may vary depending on your location and customs processing.
Once your order is dispatched, you will receive a tracking number via email so you can monitor your shipment in real time.
If you have not received tracking details within 3 business days, please contact our support team and weāll assist you promptly.
Q: What payment methods do you accept online?
We accept payment from Visa, Mastercard, PayPal , After Pay, Shop Pay, Google Pay, Union Pay and Apple Pay.
Q: Why was my order cancelled?
We sincerely apologize for the inconvenience.
Your order was cancelled because the item became out of stock due to a temporary technical syncing issue between our inventory system and the online store. As a result, the available quantity was not updated in real time.
Q: Do you guys offer a exchange?
We offer exchanges within 14 days of delivery.
To be eligible for an exchange, the item must:
- Be unworn and unused
- Have original tags attached
- Be in original condition
Exchanges are ideal for:
- Size changes
- Color swaps
- Switching to a different available product
Once we receive and approve the return, we will dispatch the replacement item.
Please note:
Return shipping costs are the customerās responsibility unless the item is defective.
Please note: For hygiene reasons, items without tags or showing signs of wear cannot be refunded or exchanged.
Q: Do you offer custom Cycling or Triathlon apparel for teams or clubs?
Yes. We provide:
- Custom colors
- Logo printing
- Team branding
Contact us at info@wixen.com for wholesale or team orders with inspirations and logos. We will get back to you as soon as possible.
Q: Do you offer wholesale or distribution opportunities
Yes ā WIXEN offers selective wholesale and distribution partnerships with qualified retailers and performance-focused businesses.
We collaborate with:
- Established cycling and triathlon retailers
- Specialty sports stores
- Professional online performance retailers
- International distributors
- Race organizers and event partners
As a performance-driven brand, we carefully evaluate all partnership requests to ensure alignment with our brand standards and long-term vision.
Approved partners receive:
- Competitive wholesale pricing
- Access to our race and performance collections
- High-quality product imagery and marketing assets
- Reliable production and fulfillment support
- Custom order capabilities for teams and events
Minimum order quantities apply.
If you are interested in becoming an official WIXEN partner, please contact us with:
- Business name and website
- Country of operation
- Sales channels (retail, online, marketplace, etc.)
- Estimated order volume
Our team will review your application and respond with next steps.
Contact us at info@wixen.com