FAQ
Below FAQ are some common concerns of our clients before purchasing the theme.
If you have other questions, please just send it to example@domain.com.
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Pre Sale Questions
Q: How long does shipping take?
All orders are processed within 1–2 business days (excluding Sundays and holidays).
Once your order has been shipped, delivery times typically are:
Domestic orders: 2–8 business days
(Depending on the delivery mode you select)
International orders: 7–14 business days
Delivery times may vary depending on your location and customs processing.
Once your order is dispatched, you will receive a tracking number via email so you can monitor your shipment in real time.
If you have not received tracking details within 3 business days, please contact our support team and we’ll assist you promptly.
Q: What payment methods do you accept online?
We accept payment from Visa, Mastercard, PayPal , After Pay, Shop Pay, Google Pay, Union Pay and Apple Pay.
Q: Why was my order cancelled?
We sincerely apologize for the inconvenience.
Your order was cancelled because the item became out of stock due to a temporary technical syncing issue between our inventory system and the online store. As a result, the available quantity was not updated in real time.
Q: Do you guys offer a refund?
We offer refunds within 14 days of delivery.
To qualify for a refund, the item must:
Be unworn and unused
Have original tags attached
Be returned in original condition
Show no signs of wear, washing, sweat, or damage
Once we receive and inspect the item, refunds can be issued:
Back to the original payment method, or
As store credit (coupon code)
We recommend choosing store credit — in many cases, we provide a small bonus value as a thank-you for keeping it within the WIXEN family.
Please note:
Return shipping costs are the customer’s responsibility unless the item is defective.
Please note: For hygiene reasons, items without tags or showing signs of wear cannot be refunded or exchanged.
Q: Do you guys offer a exchange?
We offer exchanges within 14 days of delivery.
To be eligible for an exchange, the item must:
Be unworn and unused
Have original tags attached
Be in original condition
Exchanges are ideal for:
Size changes
Color swaps
Switching to a different available product
Once we receive and approve the return, we will dispatch the replacement item.
Please note:
Return shipping costs are the customer’s responsibility unless the item is defective.
For hygiene reasons, worn items cannot be exchanged.
Q: Do you offer custom Cycling or Triathlon apparel for teams or clubs?
Yes. We provide:
Custom colors
Logo printing
Team branding
Contact us at info@wixen.com for wholesale or team orders with inspirations and logos. We will get back to you as soon as possible.
Q: Where is WIXEN based?
WIXEN is a performance-focused triathlon and cycling brand with operations in the United States.
Our brand and customer support operations are aligned with the U.S. market, allowing us to serve athletes with reliable service and fast communication.
Q: Do you offer wholesale or distribution opportunities
Yes — WIXEN offers selective wholesale and distribution partnerships with qualified retailers and performance-focused businesses.
We collaborate with:
Established cycling and triathlon retailers
Specialty sports stores
Professional online performance retailers
International distributors
Race organizers and event partners
As a performance-driven brand, we carefully evaluate all partnership requests to ensure alignment with our brand standards and long-term vision.
Approved partners receive:
Competitive wholesale pricing
Access to our race and performance collections
High-quality product imagery and marketing assets
Reliable production and fulfillment support
Custom order capabilities for teams and events
Minimum order quantities apply.
If you are interested in becoming an official WIXEN partner, please contact us with:
Business name and website
Country of operation
Sales channels (retail, online, marketplace, etc.)
Estimated order volume
Our team will review your application and respond with next steps.
Contact us at info@wixen.com