Return & Exchange
We want you to shop with confidence. If something isn’t right, we’re here to help.
Returns Eligibility
- Unused, unwashed, and in original condition
- All original tags and packaging intact
- Return request made within 14 days of delivery
•Return shipping costs is our responsibility if the product is found defective otherwise customer pays the shipping cost.
Size Exchanges
- Accepted within 14 days of delivery
- Subject to stock availability
- One exchange allowed per order
Refunds
- Refunded to original payment method
- Processed within 5–7 business days after inspection
- Original shipping charges are non-refundable
Non Refundable Items
- Customized or personalized apparel
- Clearance or discounted items
- Accessories (unless received defective)
Defective or Incorrect Items
- Contact us within 48 hours of delivery
- Provide order number and clear photos
- Email: info@wixen.us