Return & Exchange
We want you to shop with confidence. If something isnāt right, weāre here to help.
Returns Eligibility
- Unused, unwashed, and in original condition.
- All original tags attached and packaging intact
- Return request made within 14 days of delivery
- Returns are not accepted for change-of-mind reasons.
- Customer is responsible for return shipping cost.
Size Exchanges
- Accepted within 14 days of delivery
- Subject to stock availability
- One exchange allowed per order
Refunds
- Refunded to original payment method
- Processed within 5ā7 business days after inspection
- Original shipping charges are non-refundable
- Refunds are not accepted for change-of-mind reasons.
Non Refundable Items
- Customized or personalized apparel
- Clearance or discounted items
- Accessories (unless received defective)
Defective or Incorrect Items
- Contact us within 14 days of delivery
- Provide order number and clear photos
- Email: info@wixen.us